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Avalon Consulting was pleased to participate in the recently concluded “Regional Operational Excellence (OPEX) and Transformation 4.0 Summit”, organized by Confederation of Indian Industry on 24th – 26th November 2020. Premchand Chandrasekharan, Executive Director, Avalon Consulting and Subhabrata Sengupta, VP, Avalon Consulting moderated the discussions on Customer Experience transforming OPEX CX: 4.0.