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Leadership during crises involves re-strategizing to ensure excellence in the work we do. The pandemic brought into question our practices and our methods of delivery. It has also made us relook at our systems for product and service innovation, operational efficiencies, and workforce productivity. From manufacturing and new factory floors to innovative financial services to tech disruption, the pandemic and resultant lockdown has seen several companies re-define operational excellence through tech interventions that have seen interesting results.

Given this, Confederation of Indian Industry Southern Region organized the Digital Operational Excellence (OPEX) Summit to showcase case studies for business agility through digital transformation. Avalon Consulting’s Santosh Sreedhar, moderated the session on OPEX through Digital Transformation.