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Vishal Adkar, Associate Vice President and Aloy Mahapatra, Senior Consultant from Avalon Consulting participated at the 2nd edition of the CX Innovation and Technology Summit and Awards where the central theme of “Data Driven Decision Making for Superior Customer Experience” was explored.

Stalwarts of the industry spoke on a host of topics relevant to customer experience and success like:

  • Empathetic customer experience and comprehension of customer psychology
  • The role of the Chief Customer Officer
  • Marketing in the digital age
  • Customer centric transformation – empowering the customer
  • Customer loyalty – a happy customer keeps coming back for more