Shabal Goel, Vice President, and Shasank Singh, Senior Consultant at Avalon Consulting, shared their views with The Economic Times on Zomato’s new feature. Shabal praised it as a positive step toward enhancing customer experience by allowing market-based ticket reselling, while Shasank highlighted its role in improving accessibility, customer loyalty, and setting a market trend for other platforms.
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Impact of Zomato’s Book Now Sell Anytime Feature
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