The rapid rise of electric vehicles (EVs) is reshaping the automotive world—today, one in every ten cars sold is electric. While this signals a shift toward a cleaner, more sustainable future, it also brings new challenges. EV batteries, which make up 30–40% of a vehicle’s value, have an average life span of just 8–10 years.

By 2027, over 5 million EV batteries globally will reach end-of-life, a number projected to quadruple in the following years. In India, the surge is equally striking—4-wheeler EV sales have more than doubled, crossing 80,000 units and continuing to rise.

This explosive growth demands a strong supply chain for critical minerals and a robust recycling ecosystem. A NITI Aayog report estimates India will require 600 GWh of lithium-based energy storage between 2021–2030, with EVs alone contributing to 58 GWh of used battery volume—about 349,000 tonnes from various lithium chemistries.

Managing these batteries sustainably is crucial—not just for meeting net-zero goals but also for securing the future of clean mobility.

Avalon Consulting partnered with a leading B2B IT solutions provider in Saudi Arabia to drive a comprehensive sustainability transformation. Starting from the ground up, we helped initiate their sustainability journey and crafted a tailored ESG strategy aligned with their business goals and stakeholder expectations. Read on to discover how we made it happen.

The article highlights the rise of quick commerce in India as a game-changing retail channel, projected to reach $40 billion by 2030. By prioritizing speed and convenience, it’s outpacing traditional e-commerce and modern retail. Consumer brands are adapting through strategic partnerships, optimized logistics, and tech-driven fulfilment. As customer preferences shift toward instant delivery, quick commerce is becoming a must-have channel rather than a nice-to-have experiment.

This case study highlights how Avalon enabled performance transformation through data-driven operations management for a leading outsourcing services provider in Saudi Arabia

The client, a renowned provider of Business Outsourcing services in Saudi Arabia, caters to both public and private sector organizations, specializing in HR outsourcing, manpower deployment, and contact center support. Despite its deep domain expertise, the client faced significant delivery challenges including missed SLAs, low visibility into operations, and persistent issues due to ineffective root cause analysis.

Avalon led a comprehensive operational transformation by identifying key performance gaps across functions and implementing a Performance Management Framework. This included defining unit-specific metrics, establishing tracking systems, and setting benchmarked control limits. We also developed real-time dashboards and conducted workshops to embed operational excellence into daily workflows, while introducing automation and empowering teams to address bottlenecks proactively.

The impact of these interventions led to:

• SLA compliance for HR sourcing improved from 87% to 100% within 4 months.
• Contact center Average Handle Time reduced by 24% (from 352 to 268 seconds).
• First Time Resolution in the manpower outsourcing function rose from 95% to 98%.
• Recurring operational issues dropped by ~90%.
• Real-time reporting and stakeholder accountability drastically improved